Risiko Gangguan Listrik Dan Keberlangsungan Operasional Bisnis: Studi Kasus Makassar Dan Gowa

Abstract

Electricity supply disruptions may undermine business operational continuity, particularly in enterprises that heavily depend on electrical energy for production, storage, and customer services. This study aims to examine the risks of electricity disruptions to business operational continuity in Makassar City and Gowa Regency and to identify mitigation measures from a risk management perspective. This research employs a descriptive qualitative approach with a case study design, using secondary data drawn from media reports, official statements issued by the electricity provider, local government information, and relevant oversight institution documents. The analysis is guided by the ISO 31000:2018 framework, particularly the stages of risk identification, analysis, evaluation, and treatment. The findings indicate that electricity supply disruptions create risks to production and service continuity, equipment and inventory security, and business revenue opportunities. These risks may be more significant for micro, small, and medium-sized enterprises (MSMEs), which often have limited resources to establish operational alternatives. Responses from the electricity provider, local governments, the regional legislative council, and the Ombudsman demonstrate institutional attention to electricity supply reliability. Nevertheless, information transparency and coordination in disruption management remain important areas for improvement. This study highlights the need for risk management practices to support business operational continuity through emergency operating procedures, inventory protection, and alternative business operation planning.